FAQ

• What makes your products different? / How do Awoly products differ from other brand names?

Here at Awoly Brand we focus on not only seeing results in growth but having healthy hair overall. Our products are made with natural ingredients and love. We want to help our customers learn about achieving healthy hair and building confidence.

• Does this product really work?

Yes, our products work well. However, results vary from person to person. There are customers who have had results in as little as a week, while others may see results in 30 days.

• How soon can I see results?

Results vary per person. We advise that you use the product consistently for 30 days before seeing results but some have seen results in as little as a week. Just use the product according to the instructions on the bottle. Consistency is key.

• What are the ingredients?

 You can visit our website to view products for their ingredients such our super hair growth serum.

• Do Awoly brand Products work for all hair types/textures?

Yes, our products work for all hair types/textures. cleanser shampoo should not be use often in chemicals, colored hair, since it may remove the color faster.

• Do your products help with alopecia?

We have had a number of customers with alopecia to see results from using our super hair growth serum but we would always advise you to ask your doctor before using.

• What should I buy first?

Our super hair growth Serum, or all of the products are all great starting options.

• Can I use both oil at the same time? 

We recommend using one at a time, using both at the same time is not necessary. However, I recommend using the super hair growth serum if you're looking for a faster results since it has more beneficial ingredients.

• Can your products be used on children? 

Yes we've had customers use it on children as young as 6 months. We do recommend you use your own discretion. Our products are safe and made with natural ingredients.

• Do I need the whole line or can I just use the serum?

You can choose to use only the serum but your hair will benefit even more from using the whole line.

• Can you use your products on relaxed or permed hair?

Yes, our products work well on all styles including relaxed or permed hair, damaged hair.

• Do you ship internationally?

Currently we are shipping only to the United States.

• What are your shipping costs?

Shipping costs vary depending on your address and your order. You will have to review the shipping costs at the time of purchase.

• How do I enter the promo code? 

If you are on the website, in the top right hand corner you will see your cart. Once clicked, all the way down you will see the box that says "promo code" from there you can enter it.

• What are your best selling products?

Our top selling product is our super hair growth Serum.

• How long does the hair growth oil work?

The hair growth oil or the serum works as long as you’re using it properly and will give you long lasting results.

• What forms of payments do you accept?

We accept debit and credit card payments, PayPal only at this time.

• When will my order ship?

All hair care products take 7-10 business days to process. Day 1 starts the day after your order is received. Weekends not included. Tracking information is sent via email after processing.

• What shipping courier do you use?

Currently we ship all of our domestic orders with USPS.

• How long will it take to receive my order? 

After your order has been shipped, it can take 3-5 business days to receive.

• Do you offer free shipping?

We do offer free shipping on Domestic Orders $100+. except during sales.

• Do you offer tracking for shipped orders?

Yes, you will receive tracking information once your order has left the processing window which is (7-10 business days) but it is possible to receive information sooner.

• How long have you been in business?

Awoly Brand has been in business for 2 years.

• What is your return policy?

We do not accept returns or exchanges. No cancellations or changes can be made to your order after the order has been placed. If your order has not shipped we can however, make changes to the mailing address and your email address if they are incorrect.

• Do you offer discounts?

Yes, we often have sales and send out promotional offers to those that are subscribed to our mailing list and text.

• How do I stop receiving emails?

To unsubscribed, please press the word unsubscribe in the sentence "If you're not interested in getting quality hair growth products you can unsubscribe at any time" at the bottom of our promotional emails or text.